A reported loss is not a confirmed recovery policy
During launch-week instability, Steam players described being returned to the map and finding money missing. One report mentioned losing police salary. These posts establish that players experienced or perceived a balance loss; they do not establish the exact storage failure, which balances were affected, or whether the same thing happens on every server.
The official developer discussion acknowledged DDoS attacks, connection errors and lag. It did not provide a confirmed restore procedure in the supplied research. Do not interpret community requests for compensation as a promise from Kefir. This site cannot access game accounts, restore currency, issue items or speak for the support team. We will not ask you to pay to recover an in-game balance.
What to record before contacting support
Make a factual incident note: the date and time, region and server if known, the message shown, the approximate balance before and after, and the kind of funds involved. Say whether it was carried cash, bank funds, sale proceeds or police salary. This is our reporting checklist, not a guarantee that Kefir can recover funds or a statement that every field is required by its support service.
If you have screenshots, retain them without publishing account credentials or private identifiers unnecessarily. Distinguish what you saw from what you infer: “returned to the map and the displayed amount changed” is more precise than asserting a rollback cause you cannot verify. Use the official support page linked below for an account-specific request. Our contact address is for guide corrections, not game-account administration.
Do not confuse three different events
A disconnect, a sale and a wipe have different evidence. Secondary beginner guides say that selling goods includes taking the money from the counter; reaching a buyer alone does not complete collection. That is useful context, but it should not be used to dismiss every loss report as player error. Ask what stage the transaction reached instead of assuming the cause.
A wipe is different again. The official cycle is seven days, and games.gg reports that cash and bank funds reset with the world’s material progression. A reset should not be inferred solely from a disconnect, especially because nowgame.eu reported launch-week restarts without progress wipes. That report is secondary and dated; it is not proof of what happened on your server at a later time.
Cash in hand is not the same as secure progress
The official October 2 FAQ says a base Laundering Desk turns cash into money safe from thieves. That protection is not a promise that funds survive a wipe. The November 7 games.gg guide says bank funds reset alongside cash and bases. Treat laundering as protection during the current cycle, rather than permanent savings across all future servers or updates.
The November 4 official changes also replaced cash with documents for Tier 1 settlement and plot costs. games.gg points players to the Black Market for those documents. This matters when comparing older guides: advice about saving a specific cash amount for your first plot may describe an earlier build. Check the actual item, currency and seller shown in your game before paying for equipment or land. Our prices and routes are dated reference material, not a live shop feed.
What can you do while the incident is unclear?
Check the pinned developer discussion and official announcements for information about your time window. There is no live status or balance feed on this website. Keep the original report and any reply from support so you can compare later information without changing the story to match a rumor. We cannot provide a reliable recovery deadline from the existing material.
Once service is available, use the game’s documented money-protection mechanics for ordinary play, but do not call them protection against every backend fault. The FAQ’s statement about laundered money being safe from thieves is narrower than a guarantee against disconnects, resets or technical failures. This guide deliberately offers a reporting path and clear limits instead of a fabricated restore button, compensation code or promise that the money will return automatically.